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Cancellation & Refund Policy

At Sysnet Developers, we build custom digital software solutions. We strive to provide transparent and fair cancellation and refund procedures.

1. Project Cancellations

• By Client: You may cancel project contracts at any stage by giving written notice to your account manager. Upon cancellation, you are liable to pay for all work hours and developmental milestones completed up to the date of cancellation.
• By Sysnet: We reserve the right to cancel contracts or suspend dashboard access if a client breaches terms, fails to supply project contents, or defaults on payment schedules.

2. Refund Eligibility

• Milestone Payments: Payments credited for specific development milestones or project phases (e.g. wireframing, layout approval) are non-refundable once the deliverables are built and reviewed.
• Initial Advance Deposits: Advance project kickoff deposits are non-refundable after software engineering works have started (typically 48 hours from receipt of payment).
• Annual AMC & Subscriptions: AMC subscription fees are billed in advance for the upcoming year and are non-refundable. You can prevent automated renewals by requesting cancellation 30 days before renewal dates.
• Hosting & Domains: Fees paid for third-party hosting allocations, server leases, and domain registrations are immediately passed to registries and are strictly non-refundable.

3. Support Ticket / Updation Costs

Extra costs paid for specific updation requests or technical issue resolutions are non-refundable once the coding modification has been successfully pushed to the project repository or server.

4. Refund Processing Timeframe

Approved refunds (if any, as decided by board reviews under contractual lapses) will be credited back via the original payment source (Razorpay) within 5 to 7 working days from the approval date.